Shipping & Returns
OUR SHIPPING GUARANTEE
If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you!
However we have found that some delivery times can take slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.
OUR RETURNS POLICY
We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.
At Petlab Co., we offer a 30 day return policy to our customers. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above.
If you need to initiate a return, please do so here: https://thepetlabco.com/help-center
You will have 30 days from the time you receive the return label to send the items back to us. Return labels not returned past 30 days will be voided.
To expedite the refund process, once you have posted the package you can simply reply to the email that provided the return slip and let us know you have sent the items back.