Shipping & Returns

OUR SHIPPING GUARANTEE

If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you!

However we have found that some delivery times can take slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.

OUR RETURNS POLICY

We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.

At Petlab Co., we offer a 30 day return policy to our customers. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above.

Return Material Authorization (RMA)

All returns shall be handled in accordance with PetLab Co.'s RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.

Any unauthorized return received by PetLab Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to your shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process.

If you need to initiate a return, please do so here: https://thepetlabco.com/contact-us