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Help Center

What can we help you with today?

Browse by FAQ Topic
  • Subscription & Account
  • Order & Shipping
  • Our Products
  • Returns & Exchange
Subscription & Account
I need to cancel my subscription

Log into your Customer Portal account


Click on Edit Subscription for the subscription you want to cancel. This will take you to the page for that product.

 

Scroll down to Cancel Subscription and click the Cancel button. Select the reason for cancellation.

 

Confirm your choice by clicking on the Cancel Subscription button. 

 

You can restart your cancelled subscription by clicking Reactivate under the Try Again section.

 

*If you have not signed up for an account with the Customer Portal, you will need to create your account first.


Customer Portal Signup


Customer Portal Login

I need to pause my subscription

You can pause your subscription for one month.

 

Sign in to your Customer Portal account.

 

Under My Subscriptions, click on Edit Subscription for the product you need to delay.

 

Scroll down to Manage Delivery and click on Delay Delivery

 

Choose the new Billing Date from the calendar, delaying up to one month

 

Submit the new date and click Return to Dashboard

 

*If you have not signed up for an account with the Customer Portal, you will need to create your account first.


Customer Portal Signup


Customer Portal Login

I need to edit my subscription

You can update which products you are subscribed to as well as adjust the quantity and delivery frequency.


Sign in to your Customer Portal


Click on Edit Subscription next to the subscription you need to edit


To change the quantity, simply arrow up or down to adjust the number


You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. Simply scroll down and click on Reschedule All.  Choose the frequency from the drop down menu and Click Reschedule to submit your changes.


*If you have not signed up for an account with the Customer Portal, you will need to create your account first.


Customer Portal Signup


Customer Portal Login

I need to update my shipping or billing address

Sign in to your Customer Portal account.

 

Click on My Account

 

Click the Edit button in the Shipping Details section to update the address you would like your orders to be sent to.

 

Click the Edit button in the Billing Details section to update the address associated with your method of payment.

 

Enter the updated address information and Save

  

*If you have not signed up for an account with the Customer Portal, you will need to create your account first.

 

Customer Portal Signup


Customer Portal Login

I need to update my method of payment

Sign in to your Customer Portal account.

 

Click on My Account

 

Click Change/Update below Payment Method

 

Choose either Paypal or Credit/Debit Card

 

Enter the updated payment information and Save

 

*This will replace the information currently on file.

 

*If the credit card number does not match with the expiration date and CVV, the box surrounding the card number will be outlined in red.

 

*If you have not signed up for an account with the Customer Portal, you will need to create your account first.

Customer Portal Signup


Customer Portal Login

Order & Shipping
What is the cost of delivery?

We provide free shipping on every subscription order! One time purchases are shipped for only $4.99.

How long will it take to get my order?

Orders should arrive within 3-5 business days.

Where do you ship?

We ship to all US states, including PO addresses. We also ship to certain international locations (please click to be taken to that country’s store):


PetLab CA - https://www.thepetlabco.ca/

PetLab UK - https://www.petlabco.co.uk/

Can I add special delivery instructions?

At this time, you cannot leave special delivery instructions. If you have a concern about where a package was left, please contact our Customer Care team below.

Contact Us

For orders in transit with USPS, you can sign up to provide Delivery Instructions through their website.

Our Products
I need more information about your products

We have products for Gut Health, Allergies, Dental , Skin & Coat, Treats, and convenient Bundles.

One of our Customer Care agents can answer your questions about any of our products. Message us below or if you prefer, call us at 1-702-827-4738 to speak with one of our Customer Care agents.

Contact Us

Do you have samples of your products?

Supplements can take up to 90 days of consistent use to show the best potential benefits. As a result, we do not offer samples of our products. One of our Customer Care agents can help you determine which product is right for your furry friend.

Message us below or if you prefer, you can speak to one of our Customer Care agents in person by calling 702-827-4738.

Contact Us

There is a problem with my order

We’re so sorry to hear that your order didn’t arrive just as expected. Please provide us with details below so we can work on making it right.

If you prefer, you can call us at 1-702-827-4738 to speak with one of our Customer Care agents.

Contact Us

Returns & Exchange
What is PetLab Co.'s return policy?

Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at 702-827-4738.

Contact Us

Can I exchange products?

If your product is defective, please contact us below with a picture of the product that you received. If your product is not defective, please submit a return request by contacting us and place a separate order.

Contact Us

I want to return my product

Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at 702-827-4738.

Contact Us

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© 2024 PetLab Co.

The information contained within this site is not intended as a substitute for professional medical or veterinary advice. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your veterinarian. Medical conditions can only be diagnosed by a licensed veterinarian. These statements have not been evaluated by the Food and Drug Administration. Results May Vary. Not intended for human consumption. Please consult your veterinarian regarding any change in treatment or supplementation.
*In Amazon Pet Health Category in 2022