Pre-order Shipment Status Updates

We sincerely apologize for the current delay you may be experiencing with your Petlab Co. orders. We’re dealing with a large surge of orders and due to the unprecedented circumstances caused by COVID-19, it has led to delays in shipping and dispatch times. 

We can assure you that we are doing everything we can, with our best employees and response teams working extremely hard to minimize and resolve any future delays.

To continue our relationship and the promise of complete clarity between us, we will regularly update the information below so that there is complete transparency and you’re always up to date with the status of your order.

We appreciate having you as a customer and we're 100% dedicated to getting your furry friends their treats. Thank you for your patience. Please don’t hesitate to contact us here if you need any further assistance.

Please check the information below regarding shipment dates of specific, in-demand product

Joint Care Chews

ORDER DATE

ETA SHIPPING

NOTES

Before April 23

Already Shipped / Delivered

**tracking # available

April 23 to May 5th

May 11th (some delays**)

**tracking # available

May 6th to 25th

Shipping June 8th to 12th

TBA

May 27th onwards

Shipping June 17th

TBA


Itch Relief Chews

ORDER DATE

ETA SHIPPING

NOTES

Before May 1st

Already Shipped

**tracking # available

May 1st to 15th

Shipping May 18th  (some delays**)

**tracking # available

May 16th to 22nd

Shipping May 25th

TBA

May 23rd to 27th  

Shipping May 29th 

TBA 

 


Additional Details:

**We are currently experiencing some delays with Joint Care Chews ordered between April 23 and May 5th & Itch Relief Chews between May 1st and May 15th - due to limitations of our fulfillment center.