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Help Center

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FAQ's

Where are your terms and conditions?

Please follow this link here to read our full terms and conditions. This information can also be found at the bottom of our website.

Where is your privacy policy?

Please follow this link here to read our full privacy policy. This policy can also be accessed at the bottom of our website.

Can you ship me a sample pack?

Unfortunately, we do not offer free samples of our product. However, we are more than happy to show all the ways our products can benefit your furry friend.

What is your data retention policy?

Please follow this link here to read our data retention policy. It can also be accessed at the bottom of our website.

What if my order gets lost?

If this happens, then we sincerely apologize for the inconvenience. We recommend you get in touch with our customer service team as soon as you can via our contact form, which you can find here. A customer service agent will then be able to process a replacement order for you within 24-48 hours.

Do you ship to PO/APO/FPO boxes and international addresses?

Yes, we ship to all P.O, A.P.O, and F.P.O boxes. We are also able to ship to addresses in the UK. We are currently unable to ship to addresses in the EU, but hope to be able to do that again soon.

How do I update my billing/shipping address?

To change your shipping or billing address, log in to the portal and navigate to the left side of the page for My Account. You should see two fields for shipping and billing address. Click the orange box next to the address you want to edit and then enter the new one.

Please be advised that all orders are typically processed and dispatched within 24-48 hours. If you need to update your order details, such as your shipping/billing address, we suggest you do so as soon as possible. Once an order has been dispatched from our warehouse, we cannot update shipping details.

Can I add special delivery instructions?

Unfortunately, you cannot instruct the courier where to leave your delivery. However, should they need to leave it in a safe place they will always choose the most appropriate course of action.

Will I need to sign for my order?

No, you will not.

Which delivery services do you use?

We use a variety of reputable courier services, namely:

  • DHL
  • USPS
  • UPS (US-international delivery only)
  • FedEx


How long will it take before my order arrives?

This depends on your location and chosen shipping method. We always aim to have your order delivered within 5-7 business days, 3-5 business days for expedited orders. Once we receive your order, it will be processed within 24 hours.

What is the cost of delivery?

We are now offering free delivery on every single order!

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