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Help Center
What can we help you with today?
- Subscription & Account
- Order & Shipping
- Our Products
- Returns & Exchange
Log into your Customer Portal account
Click on Edit Subscription for the subscription you want to cancel. This will take you to the page for that product.
Scroll down to Cancel Subscription and click the Cancel button. Select the reason for cancellation.
Confirm your choice by clicking on the Cancel Subscription button.
You can restart your cancelled subscription by clicking Reactivate under the Try Again section.
*If you have not signed up for an account with the Customer Portal, you will need to create your account first.
You can pause your subscription for one month.
Sign in to your Customer Portal account.
Under My Subscriptions, click on Edit Subscription for the product you need to delay.
Scroll down to Manage Delivery and click on Delay Delivery
Choose the new Billing Date from the calendar, delaying up to one month
Submit the new date and click Return to Dashboard
*If you have not signed up for an account with the Customer Portal, you will need to create your account first.
You can update which products you are subscribed to as well as adjust the quantity and delivery frequency.
Sign in to your Customer Portal
Click on Edit Subscription next to the subscription you need to edit
To change the quantity, simply arrow up or down to adjust the number
You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. Simply scroll down and click on Reschedule All. Choose the frequency from the drop down menu and Click Reschedule to submit your changes.
*If you have not signed up for an account with the Customer Portal, you will need to create your account first.
Sign in to your Customer Portal account.
Click on My Account
Click the Edit button in the Shipping Details section to update the address you would like your orders to be sent to.
Click the Edit button in the Billing Details section to update the address associated with your method of payment.
Enter the updated address information and Save
*If you have not signed up for an account with the Customer Portal, you will need to create your account first.
Sign in to your Customer Portal account.
Click on My Account
Click Change/Update below Payment Method
Choose either Paypal or Credit/Debit Card
Enter the updated payment information and Save
*This will replace the information currently on file.
*If the credit card number does not match with the expiration date and CVV, the box surrounding the card number will be outlined in red.
*If you have not signed up for an account with the Customer Portal, you will need to create your account first.
We provide free shipping on every subscription order! One time purchases are shipped for only $4.99.
Orders should arrive within 3-5 business days.
We ship to all US states, including PO addresses. We also ship to certain international locations (please click to be taken to that country’s store):
PetLab CA - https://www.thepetlabco.ca/
PetLab UK - https://www.petlabco.co.uk/
At this time, you cannot leave special delivery instructions. If you have a concern about where a package was left, please contact our Customer Care team below.
For orders in transit with USPS, you can sign up to provide Delivery Instructions through their website.
We have products for Gut Health, Allergies, Dental , Skin & Coat, Treats, and convenient Bundles.
One of our Customer Care agents can answer your questions about any of our products. Message us below or if you prefer, call us at 1-702-827-4738 to speak with one of our Customer Care agents.
Supplements can take up to 90 days of consistent use to show the best potential benefits. As a result, we do not offer samples of our products. One of our Customer Care agents can help you determine which product is right for your furry friend.
Message us below or if you prefer, you can speak to one of our Customer Care agents in person by calling 702-827-4738.
We’re so sorry to hear that your order didn’t arrive just as expected. Please provide us with details below so we can work on making it right.
If you prefer, you can call us at 1-702-827-4738 to speak with one of our Customer Care agents.
Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at 702-827-4738.
If your product is defective, please contact us below with a picture of the product that you received. If your product is not defective, please submit a return request by contacting us and place a separate order.
Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at 702-827-4738.