Shipping & Returns

Shipping & Returns POLICY

OUR SHIPPING GUARANTEE

If you have indicated that your order is a gift for someone, we will endeavour to get it sent to you ASAP and we process them in our systems within 24 hours of receiving the orders from you! 

However we have found that some delivery times can be slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.

 

OUR RETURNS GUARANTEE FOR CERTAIN PRODUCTS

Many of our products are sold with either a 30-day or 90-day money back guarantee on our Website.  Such products are clearly advertised on the Website as coming with a money back guarantee.  For such products, we want you to be 100% satisfied. However, we realize that sometimes the product falls short of reasonable expectations. That is why we offer those products with a money-back guarantee.

If you're not entirely happy with your purchase of such products, for any reason, we will refund your money in full, or exchange the goods. All we ask is that you give us a call on

Contact Number: + 1 941-217-1456

Contact Email: contact@thepetlabco.com

Address: 

The Pet Lab Co, QuickBox Fulfillment

ATTN: Receiving

11551 E. 45th Avenue, Unit C

Denver, CO 80239

 ...or message Caroline at customer services (in the bottom right corner!) and we'll sort it out for you! 

For all products sold without a money-back guarantee, returns and refunds are only permitted if the product arrives to you in a damaged condition (e.g., a broken bottle) or the product is not the product that you ordered over the Website.  Simply contact us using the information above and we will determine whether you qualify for a return and refund.

 

 

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