Shipping & Returns POLICY
OUR SHIPPING GUARANTEE
If you have indicated that your order is a gift for someone, we will endeavour to get it sent to you ASAP and we process them in our systems within 24 hours of receiving the orders from you!
However we have found that some delivery times can be slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.
OUR RETURNS GUARANTEE FOR CERTAIN PRODUCTS
We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet.
That's why we offer a 90-day, 100% Money Back Guarantee.No questions asked.
If you do need to return your product, we provide free return labels via UPS. If you would like a 100% refund, then please return your items to the address below.
The Petlab Co.
11551 E. 45th Avenue, Unit C
Denver, CO 80239
To expedite the refund process, once you have posted the package you can email us the tracking number, and we will process the full refund immediately.
Alternatively, We can offer you an immediate 30% refund should you wish to keep the product and share it with friends or family.