PetLabCo. Customer Support Information: How To Get Help With Your Order, Subscription or Account

You can contact PetLabCo.’s Customer Experience team about new or existing orders, subscription changes or account queries. US customers can get help by emailing help@thepetlabco.com, starting a live chat with us at petlabco.com/helpcenter, or by calling toll-free on 1-866-473-8522. Customers in Canada can email help@thepetlabco.ca for support, read FAQs at thepetlabco.ca/help-center, or call 1-873-300-6088. Customers in the UK can email help@thepetlabco.co.uk for support, check out FAQs at petlabco.co.uk/help-center, or call toll-free on +44-808-189-1674.

The fastest way to manage your PetLabCo. account online is by using our self-serve portal: accounts.thepetlabco.com for US customers, auth.thepetlabco.ca for customers in Canada, and auth.petlabco.co.uk for UK customers. You can use the self-serve portal to do things like change your personal details, amend an upcoming order or make changes to your current subscription.

Contacting PetLabCo. Customer Support – We’re Here To Help

Our friendly Customer Experience team is here to help. PetLabCo. support specialists can assist you with:

• Order inquiries – new or existing orders
• Account queries – subscriptions, address or detail changes
• General inquiries – about our products or services

There are several ways to get in touch, depending on what is easiest for you.

Country	Contact method
US	Email: help@thepetlabco.com Telephone: 1-866-473-8522Live chat: petlabco.com/helpcenter
CA	Email: help@thepetlabco.ca Telephone: 1-873-300-6088
UK	Email: help@petlabco.co.uk Telephone: +44-808-189-1674

Before You Contact Us: Check Out Our FAQs

We understand how precious your time is – that’s why we’ve carefully crafted our FAQs, which contain many of the answers you might be looking for and may save you the effort of an email or call. 

Our FAQs contain information on:

• Order placement and delivery
• Our products, formulations and what to expect 
• What to do if you need to return your product
• How to set up, manage, or change a subscription

and lots more helpful topics!

View PetLabCo. FAQs:

US PetLabCo. FAQs	CA PetLabCo. FAQs	UK PetLabCo. FAQs
help@thepetlabco.com	help@thepetlabco.ca	petlabco.co.uk/help-center

Self-Serve Portal: The Fastest Way To Manage Your PetLabCo. Account Online

Our self-serve portal is available to all US, CA, and UK customers, and is the fastest way to manage your account online. Simply log in to change your details, amend an upcoming order, set new delivery instructions, update your monthly subscription, and lots more.

Access the PetLabCo. Self-Serve portal:

US PetLabCo. Self-Serve Portal	CA PetLabCo. Self-Serve Portal	UK PetLabCo. Self-Serve Portal
accounts.thepetlabco.com	auth.thepetlabco.ca	auth.petlabco.co.uk

FAQs: Contacting PetLabCo. Customer Support 

How Long Does It Take To Get A Response To My Email?

We aim to respond to all customer email inquiries within 24 hours, although in many cases responses are more prompt. During busy periods and public holidays, response times may vary.

When Is Telephone Customer Support Available?

Telephone support is available on weekdays for PetLabCo. customers in the US, CA and the UK. Current telephone support availability is subject to change.

	US	CA	UK
Open from	9:30 ET Mon-Fri	9:30 ET Mon-Fri	8am GMT Mon-Fri
Closes	5pm ET Mon-Fri	5pm ET Mon-Fri	5pm GMT Mon-Fri

Please note: Telephone lines can get busy, especially during peak service hours. We recommend in the first instance sending an email, using live chat (for US residents), or using our self-serve portal to resolve your query. Telephone support availability may vary during peak hours or particularly busy periods.

What Can I Do Myself Using The Self-Serve Portal?

You can use the self-serve portal to manage most aspects of your account, making it a quick and convenient way to do things like update your delivery address or amend details for an upcoming subscription refill.

What’s The Fastest Way To Manage My Account?

The fastest way to make changes to your account, like amending an upcoming order or changing your personal details, is to log into our online self-serve portal. It’s secure, easy-to-use, and available to all US, CA, and UK PetLabCo. customers. 

What Information Is Covered in the PetLabCo. FAQs?

Many commonly asked questions are answered in our website FAQs, such as product formulations and potential benefits, how to manage your account or change your subscription, and what to expect when using PetLabCo. products for the first time.

At PetLabCo., our customers are family. So we’re always happy to help if you have a question, concern, or just need a little support with making changes to your subscription or an upcoming order. We look forward to serving you and your beloved pup or cat for many fun-filled years to come.

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