COVID-19: ORDER & CUSTOMER SERVICE DELAYS. LEARN MORE

Petlab Co. Updates Regarding COVID-19

At the Petlab Co., we care deeply about our community of pet parents, and how the COVID-19 pandemic has impacted not only our own team, but also the global community at large.

As we continue to maneuver through this unprecedented health crisis, we have introduced stringent and vigorous hygiene procedures across all of our manufacturers, fulfillment, and HQ teams. We want to reassure you that your safety is our highest priority and that our core values remain as strong as ever.

We rely heavily on physical labor to process, pack, and deliver your orders. Due to social distancing requirements and safeguards, we have been faced with unforeseen delays in these areas, as many employees tend to their children and family members (with school closures and evacuations of senior living situations).

However, we will ALWAYS do our very best to get your orders to you as quickly as possible, but we may not hit 100% every day - please stay mindful of this.

PRODUCTS IN HIGH DEMAND

We would like to inform you that we expect some increased delays for our Joint Care Chews and Itch Relief Chews due to the extreme demand for these items.

For daily updates on existing orders, please contact our customer service at Contact Us

Or for new orders, please see the specific delivery dates at the checkout when you buy.

We 100% accept responsibility for any late shipments and are working around the clock to get you your products as soon as possible.

We are extremely sorry about these delays.

PETLAB CO. COMMUNITY INITIATIVES

Coronavirus is having a devastating impact on animal shelters across the country.

These unprecedented times have left many animal shelters in strife, with more and more abandoned dogs and cats unable to find their forever homes.

The impact of the pandemic has resulted in staff shortages and minimal space in shelters, meaning thousands of perfectly healthy pets face the tragic uncertainty of being euthanized because of COVID-19.

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